Refund policy
Mountain Skye Boutique Return & Refund Policy
Welcome to the Mountain Skye family! We want you to love every piece you receive. We carefully curate our collections and inspect each item before it heads your way. If something doesn’t work out, we’re happy to help make the return process as smooth as possible.
Please review our return guidelines below.
Returns
We accept returns within 14 days of your order being marked as delivered according to the tracking information.
To be eligible for a return, items must meet the following requirements:
- Items must be unworn, unwashed, and unaltered
- Items must be free of stains, including makeup, deodorant, or other marks
- Items must be free of odors, including perfume, smoke, or other scents
- Items must be free of pet hair
- Items must include all original tags and packaging
Items that do not meet these requirements may not be accepted for return.
How to Start a Return
To begin a return, please log into your customer account on our website and navigate to your order history. From there, you can request a return for the item(s) you wish to send back.
Return Shipping
Customers are responsible for return shipping costs.
For your convenience, we provide a prepaid return shipping label through our return portal. A $7.50 return label fee will be deducted from your final refund amount.
Refunds
Once your return arrives at Mountain Skye Boutique, it will be inspected to ensure it meets our return requirements.
If your return is approved:
- Your refund will be issued to your original payment method
- The $7.50 return shipping label fee will be deducted from your refund
- Please allow 3–5 business days for your bank or credit card provider to process and post the refund
You will receive an email confirmation once your refund has been processed.
If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at:
Order Cancellations
We understand that mistakes happen! Cancellation requests may be submitted through your order confirmation page before your order has been fulfilled and a shipping label has been created.
Once your order has been packaged, fulfilled, or shipped, it can no longer be canceled and must follow our standard return process.
Final Sale Items
The following items are not eligible for returns or cancellations:
- Items marked Final Sale on the product page
- Intimates, bodysuits, and select jewelry/accessories due to hygiene reasons
- Gift cards
Damaged, Defective, or Incorrect Items
We carefully inspect every order before it leaves Mountain Skye Boutique. However, if your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at:
Please include:
- Your order number
- A photo showing the issue
We’ll review the details and work quickly to make it right.
Questions?
Need help with a return, sizing, or finding the perfect piece? We’re always happy to help.
Reach out anytime:
Thank you for shopping with Mountain Skye Boutique. We appreciate your support and are grateful to be part of your style journey.
Western Grit. Boho Soul. Made for the Wild and Untamed.